Store Policies

Store Policies Index

  • Refund Policy
  • Return and Exchange Policy
  • Order Fulfillment Policies
  • Payment Policies
  • Shipping Information Policies
  • Product Policies
  • Employee Policies
  • Refund Policy

Refund Policy

We are committed to your satisfaction. Our refund policy is designed to be fair and transparent.

Eligibility for a Refund

A refund may be issued under the following circumstances:

  • Defective or Damaged Products: If you receive a product that is defective or was damaged during shipping, you are eligible for a full refund.
  • Order Errors: If you receive the wrong item due to an error on our part, you are entitled to a full refund.
  • Product Not Received: If a product is not delivered within the estimated timeframe, please contact us. We will investigate the issue, and if the product is confirmed to be lost, you will be eligible for a refund.

How to Request a Refund

To initiate a refund, please follow these steps within 7 days of receiving your order:

  1. Contact Us: Send an email or contact us via one of our many ways of contact with your order number, a detailed description of the issue, and any relevant photos (for damaged or incorrect items).
  2. Await Confirmation: Our customer service team will review your request and contact you to confirm your eligibility for a refund.
  3. Processing: Once approved, your refund will be processed to your original method of payment. Please allow 5-7 business days for the refund to appear on your statement.

Please note that certain items are not eligible for a refund.

Non-refundable Items:

  • Gift cards
  • Final sale items
  • Digital downloads

We listen, and will determine non-refundable items or orders case by case.

We reserve the right to refuse a refund if the issue is not in accordance with this policy. For any questions regarding our refund policy, please contact us.

Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help.

Eligibility for Returns

To be eligible for a return or exchange, items must be in new, unused condition with all original tags and packaging intact. We cannot accept returns on items that have been used, altered, or damaged.

Certain items are not eligible for return, including:

  • Gift cards
  • Personalized or custom-made items
  • Clearance or final sale items
  • Items marked as non-returnable

Return and Exchange Window

You have 7 days from the date of purchase to return or exchange your item. After this period, we will not be able to offer a refund or exchange.

How to Initiate a Return

  1. Contact Us: Before sending any items back, please contact our customer service team and provide your order number and the reason for the return.
  2. Receive Instructions: We will provide you with a Return Authorization (RA) number and detailed instructions on how to ship your item back to us.
  3. Ship the Item: You are responsible for all return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed to the original method of payment within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

If you wish to exchange an item, please follow the return process above and place a new order for the desired item. We will process your refund once the original item is received and approved. This ensures you get the new item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs. We may require photos of the damage to assist with our quality control process.

Performance Nootropics reserves the right to refuse a return if the policy is not followed. If you have any questions about our return policy, please don't hesitate to contact us.

Order Fulfillment Policies

We are dedicated to processing and shipping your order in a timely and efficient manner. This policy outlines our procedures for order fulfillment and delivery to ensure a smooth and transparent experience.

Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a separate notification when your order has shipped, which will include tracking information.
  • Please note that order processing may take longer during holidays, new product launches, or other high-volume periods. We will communicate any significant delays directly to you via email.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer the following shipping options:
    • Standard Shipping: Estimated Delivery Time: 3-5 business days
    • Expedited Shipping: Estimated Delivery Time: 1-2 business days
    • Overnight Shipping: Estimated Delivery Time: 1 business day
  • Delivery estimates are for transit time only and do not include the order processing time. These are estimates provided by the carrier and are not a guarantee.
  • Delays may occur due to factors outside of our control, such as carrier backlogs or weather-related issues.

Shipping Confirmation & Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s).
  • The tracking number will become active within 24 hours.

International Shipping

  • We currently ship to Canada, Australia, New Zealand, UK, Italy, Europe, Ireland, Germany, Denmark and India. If you do not see your country listed here, please inquire with us or check your shipping eligibility during checkout.
  • International shipping rates and delivery times will be calculated at checkout.
  • Customs, Duties, and Taxes: Performance Nootropics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

  • Damages: We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors or contact the carrier directly. We are unable to provide refunds or replacements for packages that are marked as delivered.
  • Please save all packaging materials and damaged goods before filing a claim.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses at this time.
  • Certain items may have shipping restrictions based on their contents or destination. If your order contains a restricted item, you will be notified at checkout.

Payment Policies

This policy outlines the acceptable payment methods, terms, and procedures for all transactions with Performance Nootropics. By placing an order or making a purchase from us, you agree to the terms of this policy.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard
  • Online Payment Processors: PayPal, Apple Pay, Google Pay
  • Other (if applicable): [e.g., Shop Pay, Afterpay, company-specific gift cards, etc.]

All payments are processed securely through our trusted third-party payment gateways. We do not store or have access to your credit card information.

2. Payment Terms

  • Payment in Full: All payments must be made in full at the time of purchase unless otherwise specified.
  • Payment Plans/Installments: If we offer a payment plan option, the terms and conditions of that plan will be clearly outlined at the point of sale. Failure to make payments on time may result in suspension of services or additional fees.
  • Pricing: All prices are listed in U.S. Dollars (USD) and are subject to change without prior notice.

3. Billing and Invoicing

  • Digital Invoices: For services or B2B transactions, a digital invoice will be sent to the email address provided at the time of order.
  • Due Date: All invoices are due on a net [e.g., "30," "60," "90"] day basis unless otherwise stated. A late fee may be applied to overdue invoices.
  • Sales Tax: Applicable sales tax will be calculated based on your shipping address and displayed at checkout.

4. Payment Security

  • We don't mess around with your security. We go the extra miles to make sure you're protected.
  • We use industry-standard encryption/security protocols to protect your payment information, and take your protection as far as we can. Making it as safe as we can. 
  • Your personal and financial data are handled in accordance with our Privacy Policy.

5. Failed Payments

  • If a payment attempt is declined, you will be notified and asked to update your payment information.
  • We may attempt to process the payment again after a reasonable period.
  • If a payment remains unsuccessful after multiple attempts, the order may be canceled or the service suspended.

6. Chargebacks and Disputes

  • We strongly encourage customers to contact our customer service team to resolve any billing issues or concerns before initiating a chargeback with their bank.
  • We will investigate all chargebacks thoroughly. Chargebacks filed without first attempting to resolve the issue with us may result in account termination and refusal of future service.

Shipping Information Policies

This policy explains how we collect, use, and protect your shipping information to ensure a smooth and secure delivery of your order. By providing us with your shipping details, you agree to the terms outlined below.

1. Information We Collect

When you place an order, we collect the necessary information to fulfill and deliver your items. This includes:

  • Your Name
  • Shipping Address (Street address, city, state, postal code, and country)
  • Phone Number (Used by the carrier for delivery and notifications only)
  • Email Address (For sending order confirmations, tracking information, and updates)

2. How We Use Your Information

We use your shipping information solely for the purpose of completing your order. This includes:

  • Order Fulfillment: To pick, pack, and prepare your items for shipment.
  • Shipping & Delivery: To provide your information to our trusted shipping carriers (e.g., FedEx, UPS, USPS) so they can deliver your package.
  • Communication: To send you email notifications about your order status, including shipment and tracking updates.
  • Customer Support: To help you with any questions or issues related to your delivery.

3. Data Protection and Security

We take the security of your personal information very seriously.

  • Your shipping information is stored on secure, encrypted servers.
  • We only share your information with our shipping partners to the extent necessary for them to perform their services. Our partners are obligated to protect your information.
  • We do not sell, rent, or trade your shipping information to any third parties for marketing purposes.

4. Your Responsibilities

  • Accuracy: It is your responsibility to ensure the shipping information you provide is accurate and complete. We are not liable for orders that are delayed or not delivered due to incorrect information.
  • Updates: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to update it, but we cannot guarantee changes if the order has already been processed or shipped.

Product Policies

This policy outlines our commitment to product quality, safety, and customer satisfaction. By purchasing and using our products, you agree to the terms below.

1. Product Quality & Standards

We are committed to providing high-quality products that meet our rigorous standards. Each product is crafted with attention to detail and is designed to perform as described. We use high-quality materials and processes to ensure durability and effectiveness.

  • Manufacturing: Our products are manufactured in facilities that adhere to industry-best practices and quality control standards.
  • Inspections: We perform quality checks before products are shipped to ensure they meet our expectations and your standards.

2. Product Use & Safety

Our products are intended for their specified purpose only. Please read all provided instructions, warnings, and labels carefully before use.

  • Intended Use: Use the product only as it is intended and described in the documentation.
  • Safety Precautions: Pay close attention to any safety warnings. We are not responsible for any damage or injury that results from misuse of our products.
  • Children and Pets: Products should be kept out of reach of children and pets unless they are specifically designed for them.

3. Product Guarantees & Warranties

We stand behind the quality of our products.

  • Product Warranty: [If you offer a warranty, state its terms here. For example, "We offer a [Number]-year warranty against manufacturing defects. The warranty does not cover damage from misuse, accidents, or normal wear and tear."]
  • Satisfaction Guarantee: [If you offer a satisfaction guarantee, outline it here. For example, "We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may return it for a full refund."]
  • Claims: To make a claim under a warranty or guarantee, please contact our customer service team with your proof of purchase.

4. Product Variations

Due to the nature of our production process, some minor variations may occur.

  • Materials: [If applicable, mention natural variations, e.g., "Due to the use of natural materials, slight variations in color, texture, or grain may occur."]
  • Design: While we strive for accuracy, slight variations in product dimensions or design may occur between product batches.

5. Product Disclaimers

  • Liability: Our liability is limited to the cost of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
  • Third-Party Products: We are not responsible for the performance or safety of products purchased from third-party sellers.

Employee Policies

1. Introduction

This Employee Policy outlines the expectations, responsibilities, and standards of conduct for all employees of Performance Nootropics, an e-commerce business specializing in Nootropics with international shipping operations. This policy is designed to ensure a safe, productive, and fair work environment, while also upholding the highest standards of customer service and operational efficiency. All employees are required to read, understand, and adhere to these policies as a condition of employment.

2. Employment and Onboarding

  • Equal Opportunity: Performance Nootropics is an equal opportunity employer. We are committed to a diverse and inclusive workforce and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

  • Hiring Process: All new hires will undergo a thorough onboarding process, including a review of this policy, job-specific training, and an introduction to our company culture.

  • Confidentiality: Employees are required to sign a Non-Disclosure Agreement (NDA) as a condition of employment. This agreement prohibits the unauthorized disclosure of proprietary information, including customer data, financial information, and business strategies.

  • Background Checks: Performance Nootropics reserves the right to conduct background checks on all new employees to ensure the safety and security of our business and customer data.

3. Work Hours and Attendance

  • Standard Work Hours: Performance Nootropics's standard business hours are 8:00 AM EST - 5:00 PM EST, Monday - Friday. Specific work schedules will be determined by employees supervisor based on their role and business needs.

  • Punctuality and Attendance: All employees are expected to be punctual and maintain regular attendance. Absences and tardiness must be reported to the supervisor in advance whenever possible.

  • Breaks and Lunch: Employees are entitled to a 30-minute unpaid lunch break and two 15-minute paid breaks per workday.

  • Overtime: Overtime must be pre-approved by your supervisor. All overtime will be compensated in accordance with applicable federal and state labor laws.

4. Code of Conduct and Professionalism

  • Respectful Workplace: [Your Company Name] is committed to a workplace free from harassment, discrimination, and bullying. All employees are expected to treat their colleagues, supervisors, and customers with respect and professionalism.

  • Dress Code: Employees should maintain a neat and professional appearance appropriate for a business environment. We deal with high quality medical/pharmaceutical grade products, so safety, cleanliness and anti-contamination methods are always taken into consideration when it comes to clothing and lab gear.

  • Use of Company Property: Company equipment, including computers, phones, and software, is to be used for business purposes only. Unauthorized use or damage to company property may result in disciplinary action.

  • Social Media: Employees are prohibited from using company time or equipment to engage in personal social media activities. When representing the company online, employees must do so in a professional manner and refrain from making disparaging remarks about the company, its products, suppliers or its customers and we take all non-disclosure's very seriously.

5. Customer Service and International Operations

  • Customer-Centric Approach: All employees, regardless of their role, are expected to prioritize customer satisfaction. We are committed to providing timely, accurate, and professional support to all customers, both domestic and international.

  • International Shipping Protocols: Employees involved in shipping and logistics must adhere to all international shipping protocols and customs regulations. This includes, but is not limited to:

    • Accurate and complete customs documentation (e.g., commercial invoices, packing lists).

    • Proper product classification and Harmonized System (HS) codes.

    • Compliance with import and export laws of all destination countries.

    • Understanding and application of Incoterms (e.g., DDP, DAP).

  • Currency and Payment: Employees handling financial transactions must be aware of and adhere to the company's policies regarding international currency exchange rates, payment gateways, and fraud prevention.

  • Communication with International Customers: Employees communicating with international customers must be sensitive to cultural differences and language barriers. Professional and clear communication is essential to avoid misunderstandings.

6. Health and Safety

  • Workplace Safety: All employees are responsible for maintaining a safe work environment. This includes reporting any hazards, injuries, or unsafe conditions to their supervisor immediately.

  • Ergonomics: Employees are encouraged to maintain good posture and take regular breaks to prevent repetitive strain injuries, especially in roles involving extensive computer or manual work.

  • COVID-19 and Other Health Policies: Performance Nootropics will adhere to all federal, state, and local health guidelines. Specific policies related to infectious diseases will be communicated to employees as needed.

7. Leave Policies

  • Sick Leave: Employees are eligible for paid sick leave in accordance with [State/Local Laws].

  • Paid Time Off (PTO): Employees will accrue PTO based on their length of service. PTO can be used for vacation, personal days, or other approved absences.

  • Jury Duty and Military Leave: Performance Nootropics will provide leave for jury duty and military service in accordance with all applicable laws.

  • Family and Medical Leave Act (FMLA): Eligible employees are entitled to leave under the FMLA for qualifying family and medical reasons.

8. Disciplinary Action

  • Policy Violation: Failure to comply with the policies outlined in this document may result in disciplinary action, up to and including termination of employment.

  • Progressive Discipline: Disciplinary action will generally follow a progressive approach, starting with a verbal warning, followed by written warnings, and culminating in suspension or termination. However, Performance Nootropics reserves the right to skip steps in the progressive discipline process for severe misconduct.